Return & Exchange
- Return & Exchange
- Return Conditions :
2. You need to contact us within 48 hours if you would like to return or exchange the dresses , when receive package .
3. Note : Custom sizes and custom colors are not returnable （In any case, custom sizes and custom colors do not provide return）
The size US12- US26W is plus size . It needs to custom made for plus size . We don’t accept refund if our dress has no quality or size problem for standard or custom plus size . Thanks for your understand !
4. You are not allowed to exchange or refund if our dress was Damaged or worn .we only accept products in their original condition. Because we can't sell it to other customers if do this . Thanks for your understand !
- Return Process
Please note that returns will not be accepted without prior approval from our Customer Service.
2. Once our Customer Service has approved your request, we will provide you with return address as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) through your local post office within 3-5 business days once you have received the form. Include the Product Return Form with your return. Please don’t use courier agency like UPS, DHL or FedEx to return the parcel as we will not pay for the custom fee that might caused.
3. Once received at our facility, your return will be processed in within 24 hours. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account.
Please note that items returned in unacceptable condition will not be processed as refunds and will be shipped back to you.
- Goods need to be shipped back to the designated returning address by the customer after getting the permission ; we will check the defects and revise for you. The cost of re-ship to your address will also be charged. We have rights to refuse any disputes, refund and exchange problems if you send us complaints emails, problem emails or dispute emails out of one week. That is to say, all requests must reach us within 24 hours after we receive your order with a proof, and all problems must be solved within one week.